Frequently Asked Questions

Local Pick up and Shipping

Do you ship outside of the Lower Mainland?


Yes, we can ship our DIY Craft Kits outside the Lower Mainland! Shipping within Canada is via Canada Post and will be dependent on the size and weight of the kit. Please contact us to get an updated shipping rate for your area. Unfortunately, we are unable to ship outside Canada at the moment, except for our Ready-Made Signs.




How much does it cost for shipping?


We offer $10 flat rate shipping within the Lower Mainland, British Columbia.




Do you offer free pick up?


Yes we do! Pick up from North Burnaby is free. Your order will be ready within one week of payment and confirmation of your product customizations. We will be in contact with you via email and/or text to confirm that your order is ready. We will then arrange a mutually beneficial time for you to pick up your order during our operating hours.




What is your return policy?


Due to the custom nature of these DIY Craft Kits and Stencil Designs, these products are not eligible for returns. However, if you notice a defect in the product, please take a picture PRIOR to starting your project and contact us. We will do our best to exchange the defective product. As wood is a living breathing product, every piece of wood has its own unique markings, knots and cracks. We love the natural beauty wood has and therefore do not cut out any knots as we feel that allows the character of the wood to shine through. This adds to the homemade characteristics of your sign and makes it unique.





Products

What is the age range for the DIY craft kits?


Here are some recommended minimum ages for the craft kits. Please note that these craft kits contain small parts and are not toys. Small tools may be used for the project and your children may need assistance with some of the more finicky parts of the project, such as weeding of the stencil (preparing and removing parts of the stencil before you paint). Canvas Banner - Ages 8+ Canvas Easels - Ages 5+ Pencil Cases - Ages 8+ Wood Framed Sign - Ages 10+ (requires use of hammer)
Thick Wood Sign - Ages 8+ Wood Name Sign - Ages 8+




Can I get a custom stencil made for the DIY craft kits?


Absolutely! Just reach out to us here with your idea for the custom design and we will get back to you within 48 hours after receiving your request! Custom design service rates range between $5-15 and are dependent on the complexity of the design. We will mock up the design and email you for your approval and/or suggestions for changes. This cost includes the design services of the stencil only. You will need to purchase a DIY Craft Kit or you can request a quote for a custom sized project.




I love your signs, but I do not want to make them.  Can I purchase one?


You bet - we love creating pieces for clients! Just take a look through the Ready-Made Signs Catalogue to place your order. If you are undecided on which design you would like, please take a look at our stencil designs here and our paint selection here. You'll be well on your way to designing a piece that will resonate with your style!




I am not satisfied with the results of my project.


As these DIY Craft Kits are custom in nature, we are unable to offer returns on our products. The craft kit that you make is made by you! Enjoy the process of creating and embrace the "imperfections" - they are unique to you and each project that you do!




What is the difficulty level of your DIY craft kits?


We have designed the DIY craft kits so that anyone can follow the step-by-step detailed instructions we provide to create their own masterpiece! For the visual learners, we also have a YouTube channel (Wood and Stencil Co.) that will take you through each step of the process. If a child under 8 is doing the craft kit, they may require assistance with certain aspects of the project (and reading the instructions!). In particular, some adult help may be required when you need to prepare the stencil by removing the wording with a sharp pin.




Help! I don't have a clue on how to make these projects!


Don't fret! We have designed the DIY craft kits so that anyone can follow the step-by-step detailed instructions we provide to create their own masterpiece! For the visual learners, we also have a YouTube channel (@woodandstencilco) that will take you through each step of the process.




Stockists Alert!  Are you interested in stocking our products in your store?


If so, we'd love to chat! We can offer our DIY Craft Kits or Ready-Made Signs. Please contact us here so we can chat some more!





Ordering

What is your return policy?


Due to the custom nature of these DIY Craft Kits and Stencil Designs, these products are not eligible for returns. However, if you notice a defect in the product, please take a picture PRIOR to starting your project and email us at woodandstencilco [at] gmail [dot] com and we will do our best to exchange the defective product. As wood is a living breathing product, every piece of wood has its own unique markings, knots and cracks. We love the natural beauty wood has and therefore do not cut out any knots as we feel that allows the character of the wood to shine through. This adds to the homemade characteristics of your sign and makes it unique.




How long will it take for my order to be ready?


Your custom DIY Craft Kit will be made and ready within one week of purchase, barring any planned camping trips for the summer - i.e. Aug 22-Aug 29th :) Express orders can be requested for an additional fee.




What forms of payment do you accept?


We accept the following methods of payment: -E-Transfer - select Manual Payment when you checkout. This option is preferable as we are a small local business and we can avoid paying merchant transaction fees. - Credit Card
- PAYPAL All sales are final.





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